Information

Rights and obligations of the passengers in an air transport contract.

An air transport contract of passengers, according to the article 126 of the Aeronautic Code, is one under which one party, denominated conveyor, is obliged, under a certain price, to navigate from one place to another, by air, another party denominated passenger. The rights and obligations of the passenger are all of those established in the law and in the transport contract. For more information, click here.

Useful Telephone Numbers
Airport Information: (56)-45-220 1900
Civil Aviation General Direction: (56)-45-2554931 AVSEC
Municipality of Freire: (56)-45-239 1435
National Turism Service (SERNATUR): (56)-45-240 6200
Local Police Court: (56)-45-239 1082
Temuco Regional Hospital: (56)-45-255 9000
Ambulance: 131
Firefighters: 132
Police: 133
Chilean Investigative Police (PDI): 134
National Forest Corporation (CONAF): 130
Arrival paperwork
National Arrivals, after landing, the passengers on national routes access the baggage claim area, located on the first level of the terminal, where they can find free luggage carts. Inside the baggage claim area are located the official taxis and bus counters. All this means of transportation are available to take the passengers to their final destination. For more information on these services,click here.
International Arrivals, To enter Chile, all passenger must go through migratory control with International Police, showing your ID or Passport and the stamped visa (depending on country of origin). After that, once the migratory control is over, the passenger will Access the baggage claim area located on the first level of the terminal, to continue through customs and agricultural and livestock service (SAG). To see customs and SAG forms click hereInside the baggage claim area are located the official taxis and bus counters. All this means of transportation are available to take the passengers to their final destination. For more information on these services, click here.
Departure paperwork
National Departures, The National Departure Lounge is located on the second level of the terminal. Once the passenger checks-in with the corresponding airline counter, should go through the Security Control (AVSEC), prepared with boarding pass and ID in hand, to access the departure lounge. Inside they can find waiting areas, sanitary facilities, stores, cafeteria and VIP Lounge. The boarding fees are included in the air fare. The boarding fees are variable and are established by the Civil Aviation General Direction. More information in www.dgac.cl
International Departures, The International Departure Lounge is located on the second level of the terminal on the south side. When it is time to go through migration in International Police, the passenger should have on hand ID or passport, stamped visa, depending on the country of origin, and boarding pass. In case of minors traveling, the notarial documentation, certificates and/or booklet containing family details, as the case may be. After this, the passenger must go through Security Control (AVSEC) for then go in to the departure lounge. In the case of those passengers that after leaving the country they have to return to it, and carry with them an article of value, there is an office of Customs Service, where they can make an affidavit of temporary removal of the objects. Inside of the National Departure Lounge, the passengers can find waiting areas, sanitary facilities, stores, cafeteria and VIP Lounge. The boarding fees are included in the air fare. The boarding fees are variable and are established by the Civil Aviation General Direction. More information in www.dgac.cl

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